8 Japanese Principles Every Travel Entrepreneur Needs

If you’ve been in travel for more than a minute, you’ve felt it: the pace of change is relentless.

New tools. New platforms. New “must-do” tactics. One minute you’re told to master Reels, the next it’s email, then AI, then something else entirely. Meanwhile, your clients still expect what they’ve always expected—thoughtful advice, personal attention, and trips that actually change the way they feel about their lives.

It’s a lot.

When I talk with travel advisors and agency owners, I hear the same tension over and over again:

“I know I need to market better, sell smarter, and use technology…but I don’t want to lose the human part of what I do.”

If you’ve ever tried to fix your entire business in one Sunday afternoon with a new planner, three webinars, and a scented candle…this is for you.

Because here’s the truth: you don’t need another miracle tactic.
You need an operating system.

That’s what I went looking for—a set of principles strong enough to hold up under real life: cancellations, supplier issues, shifting algorithms, and those “do I even want to keep doing this?” days.

I found it in eight Japanese principles that, together, give you a durable way to build, fail, and become as a travel entrepreneur.

This article is your overview of those principles—and the start of a series where we’ll unpack each one in detail.

Why Principles, Not Just Tactics?

Let’s be honest: tactics are seductive.

• “Post this kind of content and you’ll go viral.”
• “Use this script and you’ll close more sales.”
• “Automate this funnel and you’ll never worry about leads again.”

Sometimes those things work—for a while. But tactics without principles are fragile. They crack under pressure:

• When a supplier fails you
• When a launch flops
• When an algorithm changes
• When your energy or life circumstances shift

Principles are different. They:

• Shape how you think, not just what you do
• Help you make decisions when there isn’t a clear playbook
• Keep you human in the middle of automation and noise

You are not a random booking engine with a pulse.
You are a Phenomenal Force in your clients’ lives.

These principles help you build like it.

1. Kaizen — Continuous Improvement

Kaizen is the practice of small, steady improvements over time.

In a travel business, Kaizen looks like:

• Tightening one step of your onboarding each month
• Improving one email sequence instead of rewriting your whole marketing strategy
• Fixing one weak point in your consultation process this week, not reinventing your entire business model

Kaizen is the opposite of “burn it all down and start over.” It asks:

“What can I improve by 1% today?”

You don’t need a bigger miracle. You need smaller moves, done consistently, by the same phenomenal human who’s already gotten you this far.

2. Ikigai — Purpose as Your Engine

Ikigai is your “reason for being”—the intersection of:

• What you love
• What you’re good at
• What your clients truly need
• What you can be paid well for

Without Ikigai, it’s easy to become a “yes to everything” advisor: any trip, any client, any price. With Ikigai, you start to:

• Attract the right clients
• Design offers that feel aligned
• Say no to work that drains you

Ikigai keeps you from building a business that looks successful on paper but feels empty in your actual life.

3. Wabi Sabi — Beauty in Imperfection

Wabi Sabi is the art of seeing beauty in imperfection, change, and incompleteness.

In our world, that means:

• Launching the new offer before the website is “perfect”
• Showing some behind-the-scenes reality instead of only polished photos
• Letting your real voice come through in your marketing, even if it’s a little messy at first

Wabi Sabi gives you permission to show your work-in-progress self. It’s the opposite of hiding until everything is flawless.

Your clients don’t need a perfect robot. They need a real human who cares.

4. Gaman — Strength Through Endurance

Gaman is quiet, dignified endurance.

Every travel entrepreneur has Gaman stories:

• The time you worked through a wave of cancellations
• The season when leads slowed down and you had to hold your nerve
• The night you stayed up rebooking a client through a disruption

Gaman doesn’t mean suffering in silence or doing it all alone. It means:

• Breathing
• Adjusting
• Taking the next right step

It’s the strength that keeps you from burning everything down when things get hard—and the reminder that you’ve already survived 100% of your worst days so far.

5. Kintsugi — Turning Cracks Into Gold

Kintsugi is the art of repairing broken pottery with gold, making the cracks part of the beauty.

In your business, Kintsugi is:

• Turning a failed group trip into a story that builds trust
• Using a mistake to redesign a process so it never happens again
• Being honest about a hard season and what you learned from it

Clients don’t trust you because you’ve never had anything go wrong.
They trust you because of how you repair when it does.

Your scars are not disqualifiers. They’re part of your authority.

6. Shoshin — Beginner’s Mind

Shoshin means “beginner’s mind”—staying curious and teachable, even when you’re experienced.

In practice, Shoshin might look like:

• Being willing to try a new way of doing consultations
• Asking, “What am I missing?” in a sales process that feels stuck
• Letting your team or peers challenge “the way we’ve always done it”

Shoshin keeps you from becoming rigid or out of touch. It’s how you stay relevant without chasing every shiny object.

You don’t have to know everything. You just have to stay willing to learn.

7. Omoiyari — Empathy in Every Interaction

Omoiyari is deep, thoughtful empathy—the kind that anticipates needs and honors people as humans, not transactions.

For travel entrepreneurs, Omoiyari shows up when you:

• Ask better questions in your discovery calls
• Design follow-up that feels like care, not pressure
• Build processes that respect your clients’ time and emotional energy

Omoiyari is your ultimate competitive edge. In a world of automation, empathy is what clients remember.

You’re not just booking trips. You’re holding people’s dreams in your hands.

8. Mottainai — Respect for Every Resource

Mottainai is about not wasting what you’ve been given—time, ideas, relationships, content, lessons.

In a travel business, that might mean:

• Turning unused proposals into templates or marketing content
• Repurposing a webinar into a series of nurture emails
• Revisiting “failed” projects to see what can be salvaged or reimagined

Mottainai asks:

“Before I chase the next new thing, have I fully used what I already have?”

It’s how you build a business that feels abundant, not frantic.

How These Principles Work Together

You can think of these eight principles as a kind of compass for your travel business:

• Kaizen keeps you moving.
• Ikigai keeps you aligned.
• Wabi Sabi keeps you honest.
• Gaman keeps you steady.
• Kintsugi keeps you resilient.
• Shoshin keeps you curious.
• Omoiyari keeps you human.
• Mottainai keeps you resourceful.

You’re more than a producer. You’re a builder, a leader, and a Phenomenal Force in your clients’ lives.

These principles give you a way to build, fail, and become that honors both your ambition and your humanity.

What’s Next: A Principle-by-Principle Deep Dive

This article is the first in a series.

Over the coming weeks, we’ll explore each principle in its own post:

• What it means
• How it shows up in Japanese culture
• How it applies to your daily work as a travel entrepreneur
• Real stories from advisors and agencies
• Simple ways to start using it right now

You don’t have to master all eight at once. Start with the one that tugs at you the most.

If you’re tired of feeling like you’re rebuilding your business from scratch every year—or chasing every new tactic just to stay visible—these principles are your invitation to a different way of operating.

You’re not just selling trips.
You’re stewarding people’s time, energy, and stories.

And you deserve an operating system that’s worthy of that work.