Privacy Policy

Last modified: September 10, 2024

Your Privacy is important to us. This Privacy Policy is intended to tell you how we use personal information we collect about you on this website.

This Privacy Policy only applies to the personal information that you provided to us or that are collected through your use of the website worldviatavelnetwork.com operated by Travel Quest Network, LLC (the “Website”). If you provide your personal information in WorldVia Travel Network individual services or use other websites operated by its parent, affiliates or subsidiaries, they have their own privacy policies or notices. Please review the individual privacy policies or notices when you use WorldVia Travel Network individual services or other websites. Nothing in this Privacy Policy shall limit the rights of WorldVia Travel Network provided through the Independent Contractor Agreement with you. Nothing in this Privacy Policy shall create new obligations for Travel Quest Network from those contained in the Independent Contractor Agreement with you.

Who are we?

Travel Quest Network, LLC having its registered office at 70 Mansell Court, Suite 100, Roswell, Georgia 30076 (“Travel Quest Network”, “we”, “us” or “our”)

We have a parent and a number of Affiliates who can be found here.
https://www.worldviatravelgroup.com

What is Personal Information?

For the purposes of this Privacy Policy, “Personal Information” consists of any information that relates to an identified or identifiable individual (such as you). For example, information which identifies you may consist of your name, address, telephone number, and online identifier (e.g. cookies and your IP address). Information which does not identify you on its own but that we link to you also qualifies as Personal Information.

What Personal Information does WorldVia Travel Network collect about you?

Personal Information you provide directly about yourself

Some Websites we offer enable/require you to give us your Personal Information.

When you communicate with WorldVia Travel Network: When you contact us or interact with our member support representatives, we may collect Personal Information about you, such as your name, mailing address, phone number, email address and contact preferences, and we may also collect information about the WorldVia Travel Network products or services you utilize or have purchased, such as the Pseudo City Code assigned to you. We also may create logs/reports that are useful in diagnosing product or application performance related issues, and capture information relating to the issue. We use this information to provide you with customer and product support.
Subscriptions and newsletters: Where you subscribe to our promotional communications and newsletters, we will collect Personal Information including your email address. We will only provide such subscription services to you in accordance with applicable laws and where you have expressly requested us to do so.
Information about your use of the Services

We may collect information about your use of the Website. For example, we collect:

Product/device information– such as unique device identifiers, IP address, operating system details, and settings of the device you use to access the Website;
Log information– such as the time and duration of your use of the Website, search query terms you enter through the Website, and any information stored in cookies that we have set on your device (such as your pc, mobile phone or tablet).

On which legal basis do we process Personal Information?

We are not allowed to process Personal Information if we cannot rely on a valid legal ground. Therefore, we will only process your Personal Information when:

we have obtained your prior unambiguous consent;
the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;

the processing is necessary to comply with our legal or regulatory obligations;

the processing is necessary to protect your vital interests or those of another natural person; or
the processing is necessary for our legitimate interests except where they are overridden by your interests or fundamental rights and freedoms. Examples of such ‘legitimate interests’ include:
to benefit from cost-effective Websites and services (e.g. we may opt to use certain platforms offered by suppliers);

to protect the security of our IT systems, architecture and networks; and
to meet our corporate and social responsibility objectives.

Why do we use your Personal Information?

We may use the Personal Information we collect for the following purposes:

Create an Account/Log in on our Websites – to enable you to create a profile on our Websites and to enable you to log in to such Websites;
Provide our Services – to provide our Services or any specific feature that you request, including to enable us to fulfil our obligations under any contract with you. We will show individual privacy policies or notices for each Service where appropriate;

Surveys – to ask for your opinions or comments on our Websites and to conduct other surveys;

Advertising – for advertising, such as providing customized advertisements and sponsored content and sending you promotional communications;
Analysis Purposes – for assessment and analysis of our market, customers, products, devices and Websites;
Statistics – to create anonymous, aggregated statistics about the use of our Websites. This anonymized data may be shared with third parties;

Service Improvement – to develop and improve new and existing Travel Quest Network products and Websites, recommendations, advertisements and other communications and learn more about your preferences;
Customer Support Services – to provide customer support services to you, or to deal with any other support queries you may have;

Security – to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of WorldVia Travel Network, including enforcing any terms or agreements governing the use of our Websites;
Updates – to communicate with you, including communicating with you about your account, profiles or transactions with us, giving you important information about our Websites, sending you notice about any material changes to our Privacy Policy;
Corporate Transaction – to manage corporate transactions involving our company including reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of WorldVia Travel Network’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.

To whom and where do we disclose your Personal Information?

We may disclose your Personal Information to the following entities:

Third party recipients of the Personal Information– We may disclose your information to the following entities:
WorldVia Travel Network Parent and Affiliates– We may need to transfer your Personal Information to our Parent (WorldVia Travel Group) or other WorldVia Travel Network Affiliates to provide the services you require or any other assistance you request.
Service Providers– We use third party service providers to help us to administer certain activities and services on our behalf, such as fulfilling sending emails and text messages (such as SMS), providing advertisements, analyzing usage of our Websites, tracking effectiveness of our marketing campaigns, allowing users to connect to their social network and providing customer support services. We share Personal Information about you with such third party service providers solely for the purpose of enabling them to perform services on our behalf and they will operate only in accordance with our instructions.
Supplier Partners– We may disclose and/or transfer your Personal Information to travel services suppliers and vendors for purposes of advertising their products/services to you, providing training to you on their products/services, or other purposes related to the sale of travel services.
Third parties when required by Law or to Protect our Websites– We will disclose your Personal Information to comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies; to protect our customers (e.g. to prevent spam or attempts to defraud users of our Websites); to operate and maintain the security of our Websites (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of WorldVia Travel Network, including enforcing any terms or agreements governing the use of our Websites.
Other Parties in Connection With Corporate Transactions– We may disclose your Personal Information to a third party (Parent or other WorldVia Travel Network Affiliate) as part of a reorganization, merger, transfer, sale, joint venture, assignment or other disposition of all or any portion of WorldVia Travel Network’s business, assets or stock, including, without limitation, in connection with any bankruptcy or similar proceeding.
Other Parties With Your Consent or At Your Direction– We may share Personal Information about you with third parties when you consent to or request such sharing.

International Transfer of Personal Information

The Personal Information that we collect from you may be stored and processed in your region, or transferred to, stored at or otherwise processed outside your region, or in any other country and where WorldVia Travel Network or its Parent, Affiliates, subsidiaries, travel suppliers, or service providers maintain facilities.

What do we do to keep your Personal Information secure?

WorldVia Travel Network have put in place appropriate physical, technical and organizational measures to keep the Personal Information we collect in our Websites secure. These measures take into account:

the state of the art of the technology;
the costs of its implementation;

the nature of the Information; and

the risk of the processing.

The purpose thereof is to protect against accidental or unlawful destruction or alteration, accidental loss, unauthorized disclosure or access and against other unlawful forms of processing.

However, please note that although we take appropriate steps to protect your Personal Information, no website, product, device, online application or transmission of Information, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Information.

What are your rights and how can you exercise them?

What are your rights? WorldVia Travel Network will collect, store and process your Personal Information in accordance with your rights under any applicable laws. Your rights include the right to access a copy of your Personal Information, the right to request the correction or the update of any inaccurate Personal Information and the right to object to the processing of your Personal Information under the conditions set out in applicable laws. You also have the right to request the erasure of your Personal Information, and where you have consented to the processing of your Personal Information, you have the right to withdraw such consent at any time (without this withdrawal affecting the lawfulness of the processing prior to such withdrawal). In addition, you also have the right to data portability in certain cases. This is the right to request the return of the Personal Information you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such Personal Information to a third party, without hindrance from us and subject to your own confidentiality obligations.
Exercising your rights. If you wish to exercise any of the above rights, please contact us by using any of the communication means described in the individual Privacy Policy or Notice in each Service you provide your personal information.
Complaints. If you are not satisfied with how we process your Personal Information, you may contact us using any of the communication means described in the individual privacy policies or notices or alternatively you may file a complaint with the competent supervisory authority, in addition to your rights outlined above.

How long do we store your Personal Information?

We will retain your Personal Information for the period necessary to fulfil the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law. When your Personal Information is no longer required for the purpose it was collected or as required by applicable law, it will be deleted in accordance with applicable law.

Third-party links and products on our Websites

Our Websites may contain links to other third-party websites that are not operated by WorldVia Travel Network, and our Websites may contain applications that you can download from third parties. These linked sites are not under WorldVia Travel Network’s control and as such, we are not responsible for the privacy practices or the content of any linked websites and online applications. If you choose to use any third party websites or applications, any Personal Information collected by the third party’s website or application will be subject to any existing privacy policy of that third party. We strongly recommend that you take the time to review the privacy policies of any third parties to which you provide Personal Information.

Cookies

This Websites uses cookies to store your preferences and settings and to analyze your browsing experience on our Websites.

Children’s Personal Information

WorldVia Travel Network considers a child to by anyone under the age of 16, or such younger age as many be specified by applicable data protection laws. We do not knowingly collect or try to collect Personal Information from or about children without the consent of a parent or guardian.

Changes to this Privacy Policy

WorldVia Travel Network may change this Privacy Policy from time to time. The “Last modified” at the top of this page states when the Policy was last modified and any changes will become effective upon our posting of the revised Privacy Policy.

Further Information

If you have any questions regarding the collection, processing, or use of your Personal Information, please contact us using any of the communication means described in the individual privacy policies or notices in each service.

If you have any questions regarding this Privacy Policy, please contact us through the Support Desk.